Data Deletion Instructions
Last updated: July 27, 2026
UpBookings lets property hosts manage bookings, lead enquiries, and Facebook or Instagram messages through our platform. If you want your data removed from UpBookings, use the instructions below based on your situation.
Hosts using UpBookings
If you are a Host with an UpBookings account, you can disconnect your Facebook or Instagram integration from your property settings at any time. To delete your full account and all associated data, email support@upbookings.ai from the email address linked to your account and ask for account deletion.
Guests who submitted a lead form
If you submitted a lead form through a Facebook or Instagram ad managed by a Host using UpBookings, email support@upbookings.ai with the subject line "Data deletion request" and include:
- Your full name
- Phone number or email used in the form
- The property or business name you enquired about, if known
- Approximate date of your enquiry
People who messaged via Facebook or Instagram
If you sent a message to a Host through Facebook Messenger or Instagram Direct and want your conversation data removed from UpBookings, email support@upbookings.ai with the subject line "Data deletion request" and include your name and the Facebook Page or Instagram account you contacted. You can also block or stop messaging the business directly through Facebook or Instagram.
What we delete
Once we verify your request, we will delete the relevant records from our systems, including enquiry details, contact information, message content, and any profile information we stored from Meta in connection with your enquiry or conversation. Data required to be kept by law may be retained for that period only.
How long it takes
We aim to process verified deletion requests within 15 days. You will receive a confirmation email once the deletion is complete.
More information
For full details on how we collect and use data, see our Privacy Policy. For questions, contact support@upbookings.ai.
