Account and Data Deletion

Last updated: August 17, 2026

UpBookings lets property hosts manage bookings, lead enquiries, and Facebook or Instagram messages through our platform. If you want your account or data removed from UpBookings, follow the steps below.

Delete your UpBookings account (mobile app)

If you use the UpBookings app on Google Play or the App Store and want your host account deleted, follow these steps:

1. Open the email app on the device linked to your UpBookings account.
2. Send an email to support@upbookings.ai from the same email address you use to sign in to UpBookings.
3. Use the subject line "UpBookings account deletion request" and ask us to delete your account and associated data.
4. We will verify your request and email you when deletion is complete.

Before requesting deletion, you can disconnect Facebook, Instagram, or WhatsApp integrations from Profile in the UpBookings app.

Data deleted when your account is removed

• Your UpBookings host account and login credentials
• Property, listing, and branding settings tied to your account
• Enquiries, reservations, tags, and inbox data for your properties
• Chat and message content stored in UpBookings (WhatsApp, OTA, and DM threads)
• Connected integration tokens (Meta, WhatsApp, and channel manager where applicable)
• Push notification device tokens registered to your account

Data we may keep

• Records we are required to retain by law (for example tax, billing, or fraud-prevention obligations)
• Anonymised or aggregated data that can no longer identify you
• Data already held on third-party platforms (Facebook, Instagram, WhatsApp, OTAs) until you remove it there or request deletion from those providers

Retention period

We aim to process verified account and data deletion requests within 15 days. You will receive a confirmation email once deletion is complete. Data we must keep for legal reasons is retained only for the period required by applicable law, then deleted or anonymised.

Hosts using UpBookings on the web

If you are a Host with an UpBookings account, you can disconnect your Facebook or Instagram integration from your property settings at any time. To delete your full account and all associated data, email support@upbookings.ai from the email address linked to your account and ask for account deletion.

Guests who submitted a lead form

If you submitted a lead form through a Facebook or Instagram ad managed by a Host using UpBookings, email support@upbookings.ai with the subject line "Data deletion request" and include:

• Your full name
• Phone number or email used in the form
• The property or business name you enquired about, if known
• Approximate date of your enquiry

People who messaged via Facebook or Instagram

If you sent a message to a Host through Facebook Messenger or Instagram Direct and want your conversation data removed from UpBookings, email support@upbookings.ai with the subject line "Data deletion request" and include your name and the Facebook Page or Instagram account you contacted. You can also block or stop messaging the business directly through Facebook or Instagram.

More information

For full details on how we collect and use data, see our Privacy Policy. For questions, contact support@upbookings.ai.